Shipping and Delivery Policy
Overview
Limira is committed to delivering your jewellery safely, securely, and in a timely manner. Every order is carefully packaged in our signature Limira gift box and dispatched with insured shipping to ensure it arrives in perfect condition.
Domestic Shipping (India)
Shipping Charges
Free shipping on all domestic orders, regardless of order value or destination
Delivery Timelines
| Delivery Type | Location | Estimated Timeline |
|---|---|---|
|
Express Delivery (For in stock items) |
Metro Cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata) |
1 to 2 Business Days (for orders placed before 2 PM) |
| Standard Delivery | Tier 2 and Tier 3 Cities | 5 to 7 Business Days |
| Remote Areas | All Other Serviceable PIN Codes | 7 to 10 Business Days |
For this Policy, 'Business Days' means Monday to Saturday, excluding national and public holidays as gazetted by the Government of India and state holidays applicable to Gujarat. Deliveries will not be scheduled on Sundays or gazetted public holidays. If an estimated delivery date falls on a non-business day, delivery will be attempted on the next business day.
Logistics Partners
Domestic orders are shipped via BlueDart, Delhivery, or Sequel Logistics, based on your PIN code and the chosen delivery mode.
Order Tracking
A tracking number and shipping link will be shared via SMS and email once your order is dispatched. You can also track your order on our website under 'My Orders'
Delivery Requirements
For security purposes, the recipient will be required to present one of the following government-issued photo identity proofs at the time of delivery:
- PAN Card.
- Aadhaar Card.
- Driving Licence.
- Passport.
- Voter Identity Card.
If the recipient is unavailable at the time of delivery, the courier will make 2 additional attempts. After 3 failed attempts, the package will be returned to Limira and a re-delivery charge may apply.
International Shipping
Serviceable Countries
International shipping is currently unavailable at LIMIRA.
Packaging
Each Limira order is shipped in our signature gift packaging, including:
- Premium Limira jewellery box.
- Limira branded dust bag.
- Certificate of Authenticity (COA).
- Lab-grown diamond grading report (where applicable).
- Care and maintenance guide.
The outer packaging is designed to be tamper-evident and secure. If you receive a package that appears tampered with, please document it and report it to us before opening.
Return Shipping
Limira will arrange a free reverse pickup for eligible domestic returns through our logistics partner. You will not be charged for return shipping for products that are defective or incorrect, or for returns approved by Limira.
If you choose to ship the product independently, the cost will be borne by you, and Limira will not be responsible for any loss or damage in transit.
Force Majeure
Limira shall not be liable for any delay or failure in delivery arising from causes beyond our reasonable control, including but not limited to natural disasters, acts of God, government actions, strikes, lockouts, pandemics, customs delays, or transport disruptions. In such cases, we will communicate updated delivery timelines as soon as possible.
Multiple Destinations
At present, a single order cannot be shipped to multiple delivery addresses. For delivery to multiple destinations, separate orders must be placed.
Contact
Email: [email protected]
Phone: +91-9099009687
WhatsApp: +91-90990 09687
Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST.
