Privacy Policy
About This Policy
This Privacy Policy is published by Greenwave Diamond Private Limited (hereinafter referred to as 'we', 'us', or 'Limira'), a company registered in India, , in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 ('DPDP Act') is manufacturing a laboratory grown diamond jewellery. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.limira.com, use our mobile application, or purchase our products.
By accessing our website or placing an order, you acknowledge that you have read, understood, and consent to the collection and processing of your personal data as described herein.
Definitions
Cookie: Small files placed on your device by our website that help us remember your preferences and activity.
Personal Data: Any information that can directly or indirectly identify you, including your name, email, address, and payment details.
Processing: Any operation performed on Personal Data, such as collection, storage, use, disclosure, or deletion.
Data Principal: The individual whose Personal Data is being processed (you, our customer).
Service Providers: Third-party vendors engaged by Limira to assist in operating the website, conducting business, or servicing customers.
Data Fiduciary: A person who, alone or in conjunction with others, determines the purpose and means of processing personal data. Greenwave Diamond Pvt. Ltd. acts as a Data Fiduciary in respect of all personal data collected through www.limira.com
Consent Manager: A body registered by the Data Protection Board of India through whom a Data Principal may give, manage, review, or withdraw consent for processing of their personal data .
Information We Collect
a)Information You Provide Directly
- Full name, email address, phone number, and delivery/billing address.
- Payment information (processed securely through our payment gateway; we do not store card details).
- Account registration details, including password (stored in encrypted form).
- Product reviews, feedback, and survey responses.
- Communication history when you contact our support team.
- Government-issued ID (PAN card, driving licence, etc.) for orders above Rs. 2,00,000 as required by law.
(For purchases above ₹2,00,000, we collect your PAN card solely to comply with the LIMIRA Complete Legal Policies | Greenwave Diamond Pvt. Ltd. | www.limira.com For Customer Reference Only | Effective March 2026 Page 4 Income Tax Act and PMLA. This information is stored securely and deleted within 90 days of order fulfilment, unless law requires otherwise)
b)Information Collected Automatically
- IP address, browser type, device information, and operating system.
- Pages visited, time spent on the site, click patterns, and referral URLs.
- Cookies and similar tracking technologies (Refer Section 1.8 for details).
- Location data (only with your explicit consent).
How We Use Your Information
We use your Personal Data for the following purposes:
- To process and fulfil your orders, including shipping and delivery coordination.
- To send order confirmations, shipping updates, and invoices.
- To manage your account and provide customer support.
- To personalize your shopping experience and recommend products.
- To process payments and prevent fraudulent transactions.
- To comply with legal obligations, including GST filings and income tax regulations.
- To send you promotional communications, offers, and updates (with your consent).
- To improve our website, products, and services through analytics.
- To conduct quality assurance and resolve disputes.
Sharing of Your Information
We do not sell your personal information to third parties. We may share your data only in the following limited circumstances:
- Logistics and courier partners (e.g., BlueDart, Sequel) for order delivery.
- Payment gateway providers (e.g., Razorpay, PayU) for processing transactions.
- Analytics providers (e.g., Google Analytics) to understand website usage.
- Marketing platforms for email/SMS communications with your consent.
- Legal and regulatory authorities, when required by applicable law.
- Professional advisors such as lawyers or auditors are under confidentiality obligations.
Note: All third-party service providers are required to handle your data securely and in compliance with applicable Indian data protection laws.
Data Retention
We retain your Personal Data for as long as necessary to fulfil the purposes described in this Privacy Policy, including to comply with legal, accounting, or regulatory requirements. Typically:
- Order and transaction records are retained for 7 years as required by Indian tax laws.
- Account data is retained for the duration of your account and 2 years thereafter.
- Marketing preferences are retained until you unsubscribe or withdraw consent.
- Upon expiry of the retention period, your data will be deleted or anonymised.
Your Rights
Under applicable Indian data protection laws, you have the following rights:
Right to Access: Request a copy of the personal information we hold about you.
Right to Correction: Request correction of inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your personal data (subject to legal retention obligations).
Right to Grievance Redressal: Lodge a complaint with our grievance officer or the relevant supervisory authority.
To exercise any of these rights, write to us at [email protected] or use the opt-out/account settings on our website.
We will acknowledge all Data Principal rights requests within 72 hours and respond substantively within 30 days. For complex requests, we may extend this period by an additional 30 days and will notify you of the extension and the reasons. If you are dissatisfied with our response, you may lodge a complaint with the Data Protection Board of India.
Cookies Policy
What Are Cookies?
Cookies are small text files placed on your device (computer, tablet, or mobile) when you
visit a website. They are widely used to make websites work more efficiently, to personalise
your experience, and to provide information to the website operator.
In addition to cookies, we may also use related technologies, including web beacons (also
called tracking pixels), local storage objects (LSOs), and session storage. For the purpose of
this Policy, all such technologies are collectively referred to as 'cookies'
Our Commitment to Cookie Transparency
Limira is committed to ensuring that our use of cookies is transparent, proportionate, and fully
within the boundaries of applicable Indian law including the Information Technology Act, 2000,
the Information Technology (Reasonable Security Practices and Procedures and Sensitive
Personal Data or Information) Rules, 2011, and in anticipation of rules under the Digital Personal
Data Protection Act, 2023.
We use cookies only where necessary for the operation of the website, or where you have
given us your explicit, granular, and freely given consent via our cookie consent banner.
Cookie Consent
When you visit www.limira.com for the first time, you will Refer our Cookie Consent Banner,which allows you to:
- Accept all cookies (strictly necessary, functional, analytics, and marketing).
- Reject all optional cookies (only strictly necessary cookies will be active).
- Customise your preferences by toggling individual cookie categories on or off.
Your consent preferences are recorded and stored in a strictly necessary preference cookies for up to 12 months, so that you are not asked again on subsequent visits unless your preferences change or the cookie expires.
Consent is obtained before any non-essential cookies are activated. Strictly necessary cookies do not require consent as they are essential for the website to function. You may withdraw or amend your consent at any time via the 'Cookie Settings' link in our website footer.
Managing and Withdrawing Cookie Consent
You have full control over cookies in the following ways:
- Cookie Settings Panel: Click 'Cookie Settings' in the footer of any page on www.limira.com to review and change your cookie preferences at any time.
- Browser Settings: Most browsers allow you to block or delete cookies via their privacy settings. Note that disabling strictly necessary cookies may prevent certain features of the website (such as the shopping cart or login) from functioning correctly.
- Opt-out Tools: You may opt out of Google Analytics tracking at tools.google.com/dlpage/ gaoptout. You may opt out of Meta Pixel tracking via Facebook's Ad Preferences settings. You may opt out of LinkedIn Insight Tag via LinkedIn's settings.
- Do Not Track: Some browsers offer a 'Do Not Track' (DNT) signal. Our website currently does not change its behavior based on DNT signals, but we are working towards full DNT compliance.
Third-Party Cookies
Some cookies on our website are set by third parties (such as Google, Meta, Hotjar, and LinkedIn). These third parties have their own privacy and cookie policies which are separate from Limira's. We encourage you to review the privacy policies of any third-party services you interact with via our website:
- Google Privacy Policy: https://policies.google.com/privacy
- Meta (Facebook) Privacy Policy: www.facebook.com/privacy/policy
- MS Clarity Privacy Policy: https://clarity.microsoft.com/privacy
- LinkedIn Privacy Policy: www.linkedin.com/legal/privacy-policy
Limira is not responsible for the content or accuracy of third-party privacy policies.
Analytics cookies are configured to anonymise IP addresses before transmission to analytics providers. We do not use cookies to collect financial data or payment information.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in applicable law, or updates to our technology partners. Material changes will be communicated via the Cookie Consent Banner on the website and via email to registered customers. The 'Last Updated' date at the top of this Policy reflects the most recent revision.
Contact
For questions or concerns about our use of cookies or to exercise your data rights:
- Email:[email protected]
- Phone: +91-9099009687
- Address: Greenwave Diamond Private Limited, R 23 and 24, GHB Gems and Jewellery Park, Ichchhapore, Surat - 394510, Gujarat, India.
- Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST.
Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include SSL encryption, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Limira implements the following technical and organisational security measures: (a) SSL/TLS 256-bit encryption for all data transmitted via the website;
(b) PCI-DSS compliance for all payment data handled by our payment gateway partners;
(c) Role-based access controls ensuring that personal data is accessible only to authorised personnel on a need-to-know basis;
(d) Annual third-party penetration testing and vulnerability assessments; and
(e) Encrypted storage for all personal data at rest.
If you suspect any unauthorised access to your account or data, please contact us immediately at [email protected].
Minors
Our website and services are intended solely for persons aged 18 years or above. We do not knowingly collect, process, or store personal data of individuals below 18 years of age. In compliance with Section 9 of the Digital Personal Data Protection Act, 2023, we shall not process any personal data of a child without verifiable consent from the child's parent or legal guardian. We do not conduct behavioural monitoring or targeted advertising directed at minors. If we become aware that personal data of a minor has been collected without verifiable parental consent, we will delete such data promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
Contact
For privacy-related queries or to exercise your data rights:
Email:[email protected]
Phone: +91-9099009687
Address: Greenwave Diamond Private Limited, R 23 and 24, GHB Gems and Jewellery Park, Ichchhapore, Surat - 394510, Gujarat, India.
