Privacy Policy
About This Policy
This Privacy Policy is published by Greenwave Diamond Private Limited (hereinafter referred to as 'we', 'us', or 'Limira'), a company registered in India, , in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 ('DPDP Act') is manufacturing a laboratory grown diamond jewellery. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.limira.com, use our mobile application, or purchase our products.
By accessing our website or placing an order, you acknowledge that you have read, understood, and consent to the collection and processing of your personal data as described herein.
Definitions
Cookie: Small files placed on your device by our website that help us remember your preferences and activity.
Personal Data: Any information that can directly or indirectly identify you, including your name, email, address, and payment details.
Processing: Any operation performed on Personal Data, such as collection, storage, use, disclosure, or deletion.
Data Principal: The individual whose Personal Data is being processed (you, our customer).
Service Providers: Third-party vendors engaged by Limira to assist in operating the website, conducting business, or servicing customers.
Data Fiduciary: A person who, alone or in conjunction with others, determines the purpose and means of processing personal data. Greenwave Diamond Pvt. Ltd. acts as a Data Fiduciary in respect of all personal data collected through www.limira.com
Consent Manager: A body registered by the Data Protection Board of India through whom a Data Principal may give, manage, review, or withdraw consent for processing of their personal data .
Information We Collect
a)Information You Provide Directly
- Full name, email address, phone number, and delivery/billing address.
- Payment information (processed securely through our payment gateway; we do not store card details).
- Account registration details, including password (stored in encrypted form).
- Product reviews, feedback, and survey responses.
- Communication history when you contact our support team.
- Government-issued ID (PAN card, driving licence, etc.) for orders above Rs. 2,00,000 as required by law.
(For purchases above ₹2,00,000, we collect your PAN card solely to comply with the LIMIRA Complete Legal Policies | Greenwave Diamond Pvt. Ltd. | www.limira.com For Customer Reference Only | Effective March 2026 Page 4 Income Tax Act and PMLA. This information is stored securely and deleted within 90 days of order fulfilment, unless law requires otherwise)
b)Information Collected Automatically
- IP address, browser type, device information, and operating system.
- Pages visited, time spent on the site, click patterns, and referral URLs.
- Cookies and similar tracking technologies (Refer Section 1.8 for details).
- Location data (only with your explicit consent).
How We Use Your Information
We use your Personal Data for the following purposes:
- To process and fulfil your orders, including shipping and delivery coordination.
- To send order confirmations, shipping updates, and invoices.
- To manage your account and provide customer support.
- To personalize your shopping experience and recommend products.
- To process payments and prevent fraudulent transactions.
- To comply with legal obligations, including GST filings and income tax regulations.
- To send you promotional communications, offers, and updates (with your consent).
- To improve our website, products, and services through analytics.
- To conduct quality assurance and resolve disputes.
Sharing of Your Information
We do not sell your personal information to third parties. We may share your data only in the following limited circumstances:
- Logistics and courier partners (e.g., BlueDart, Sequel) for order delivery.
- Payment gateway providers (e.g., Razorpay, PayU) for processing transactions.
- Analytics providers (e.g., Google Analytics) to understand website usage.
- Marketing platforms for email/SMS communications with your consent.
- Legal and regulatory authorities, when required by applicable law.
- Professional advisors such as lawyers or auditors are under confidentiality obligations.
Note: All third-party service providers are required to handle your data securely and in compliance with applicable Indian data protection laws.
Data Retention
We retain your Personal Data for as long as necessary to fulfil the purposes described in this Privacy Policy, including to comply with legal, accounting, or regulatory requirements. Typically:
- Order and transaction records are retained for 7 years as required by Indian tax laws.
- Account data is retained for the duration of your account and 2 years thereafter.
- Marketing preferences are retained until you unsubscribe or withdraw consent.
- Upon expiry of the retention period, your data will be deleted or anonymised.
Your Rights
Under applicable Indian data protection laws, you have the following rights:
Right to Access: Request a copy of the personal information we hold about you.
Right to Correction: Request correction of inaccurate or incomplete personal data.
Right to Erasure: Request deletion of your personal data (subject to legal retention obligations).
Right to Grievance Redressal: Lodge a complaint with our grievance officer or the relevant supervisory authority.
To exercise any of these rights, write to us at [email protected] or use the opt-out/account settings on our website.
We will acknowledge all Data Principal rights requests within 72 hours and respond substantively within 30 days. For complex requests, we may extend this period by an additional 30 days and will notify you of the extension and the reasons. If you are dissatisfied with our response, you may lodge a complaint with the Data Protection Board of India.
Cookies Policy
What Are Cookies?
Cookies are small text files placed on your device (computer, tablet, or mobile) when you
visit a website. They are widely used to make websites work more efficiently, to personalise
your experience, and to provide information to the website operator.
In addition to cookies, we may also use related technologies, including web beacons (also
called tracking pixels), local storage objects (LSOs), and session storage. For the purpose of
this Policy, all such technologies are collectively referred to as 'cookies'
Our Commitment to Cookie Transparency
Limira is committed to ensuring that our use of cookies is transparent, proportionate, and fully
within the boundaries of applicable Indian law including the Information Technology Act, 2000,
the Information Technology (Reasonable Security Practices and Procedures and Sensitive
Personal Data or Information) Rules, 2011, and in anticipation of rules under the Digital Personal
Data Protection Act, 2023.
We use cookies only where necessary for the operation of the website, or where you have
given us your explicit, granular, and freely given consent via our cookie consent banner.
Cookie Consent
When you visit www.limira.com for the first time, you will Refer our Cookie Consent Banner,which allows you to:
- Accept all cookies (strictly necessary, functional, analytics, and marketing).
- Reject all optional cookies (only strictly necessary cookies will be active).
- Customise your preferences by toggling individual cookie categories on or off.
Your consent preferences are recorded and stored in a strictly necessary preference cookies for up to 12 months, so that you are not asked again on subsequent visits unless your preferences change or the cookie expires.
Consent is obtained before any non-essential cookies are activated. Strictly necessary cookies do not require consent as they are essential for the website to function. You may withdraw or amend your consent at any time via the 'Cookie Settings' link in our website footer.
Managing and Withdrawing Cookie Consent
You have full control over cookies in the following ways:
- Cookie Settings Panel: Click 'Cookie Settings' in the footer of any page on www.limira.com to review and change your cookie preferences at any time.
- Browser Settings: Most browsers allow you to block or delete cookies via their privacy settings. Note that disabling strictly necessary cookies may prevent certain features of the website (such as the shopping cart or login) from functioning correctly.
- Opt-out Tools: You may opt out of Google Analytics tracking at tools.google.com/dlpage/ gaoptout. You may opt out of Meta Pixel tracking via Facebook's Ad Preferences settings. You may opt out of LinkedIn Insight Tag via LinkedIn's settings.
- Do Not Track: Some browsers offer a 'Do Not Track' (DNT) signal. Our website currently does not change its behavior based on DNT signals, but we are working towards full DNT compliance.
Third-Party Cookies
Some cookies on our website are set by third parties (such as Google, Meta, Hotjar, and LinkedIn). These third parties have their own privacy and cookie policies which are separate from Limira's. We encourage you to review the privacy policies of any third-party services you interact with via our website:
- Google Privacy Policy: https://policies.google.com/privacy
- Meta (Facebook) Privacy Policy: www.facebook.com/privacy/policy
- MS Clarity Privacy Policy: https://clarity.microsoft.com/privacy
- LinkedIn Privacy Policy: www.linkedin.com/legal/privacy-policy
Limira is not responsible for the content or accuracy of third-party privacy policies.
Analytics cookies are configured to anonymise IP addresses before transmission to analytics providers. We do not use cookies to collect financial data or payment information.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in applicable law, or updates to our technology partners. Material changes will be communicated via the Cookie Consent Banner on the website and via email to registered customers. The 'Last Updated' date at the top of this Policy reflects the most recent revision.
Contact
For questions or concerns about our use of cookies or to exercise your data rights:
- Email:[email protected]
- Phone: +91-9099009687
- Address: Greenwave Diamond Private Limited, R 23 and 24, GHB Gems and Jewellery Park, Ichchhapore, Surat - 394510, Gujarat, India.
- Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST.
Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include SSL encryption, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Limira implements the following technical and organisational security measures: (a) SSL/TLS 256-bit encryption for all data transmitted via the website;
(b) PCI-DSS compliance for all payment data handled by our payment gateway partners;
(c) Role-based access controls ensuring that personal data is accessible only to authorised personnel on a need-to-know basis;
(d) Annual third-party penetration testing and vulnerability assessments; and
(e) Encrypted storage for all personal data at rest.
If you suspect any unauthorised access to your account or data, please contact us immediately at [email protected].
Minors
Our website and services are intended solely for persons aged 18 years or above. We do not knowingly collect, process, or store personal data of individuals below 18 years of age. In compliance with Section 9 of the Digital Personal Data Protection Act, 2023, we shall not process any personal data of a child without verifiable consent from the child's parent or legal guardian. We do not conduct behavioural monitoring or targeted advertising directed at minors. If we become aware that personal data of a minor has been collected without verifiable parental consent, we will delete such data promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
Contact
For privacy-related queries or to exercise your data rights:
Email:[email protected]
Phone: +91-9099009687
Address: Greenwave Diamond Private Limited, R 23 and 24, GHB Gems and Jewellery Park, Ichchhapore, Surat - 394510, Gujarat, India.
Terms and Conditions
Agreement
These Terms and Conditions ('Terms') govern your access to and use of the Limira website (www.limira.com) and the purchase of products offered by Greenwave Diamond Pvt. Ltd. By browsing, registering, or placing an order on our website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please discontinue use of our website immediately.
Limira reserves the right to amend these Terms at any time. Revised Terms will be posted on the website and shall take effect immediately upon publication. It is your responsibility to review the Terms periodically. These Terms and Conditions were last updated on 1st May’2026. By continuing to use the website after any amendment, you accept the revised Terms. We recommend reviewing the Terms periodically. Material changes will be communicated by email or via a prominent website notice at least 15 days prior to taking effect.
Eligibility
By placing an order on www.limira.com, you warrant and represent that:
- You are at least 18 years of age;
- You are legally competent to enter into a binding contract under the Indian Contract Act, 1872.
- All information you provide is accurate, complete, and current. Limira reserves the right to request age verification documentation if there is reasonable doubt as to a user's age or capacity.
Account Registration
To access certain features and place orders, you may be required to create an account. You agree to:
- Provide accurate, complete, and current information during registration.
- Maintain the confidentiality of your login credentials.
- Notify us immediately if you suspect any unauthorised use of your account.
- Accept responsibility for all activities that occur under your account.
- Limira reserves the right to suspend or terminate your account if any information provided is found to be false, inaccurate, or in violation of these Terms.
- Accounts that remain inactive (no login or purchase) for a period of 36 consecutive months will be considered dormant. Limira will notify you via registered email 30 days prior to deactivating a dormant account. Any accumulated loyalty points or store credit in a dormant account will be forfeited upon deactivation. Dormant account data will be handled in accordance with our Data Retention Policy (Section 1.6).
Product Information and Pricing
Limira makes every reasonable effort to display accurate product descriptions, images, weights, dimensions, and certifications. However, we do not warrant that product descriptions or other content are error-free, complete, or current. All product images are representative and intended to provide an accurate depiction of the product. Minor variations in colour, finish, or texture may occur due to photographic lighting conditions and individual display settings. Such variations do not constitute a defect or misrepresentation. In all cases, the written product specifications (metal purity, diamond carat, certification details) as stated on the product page take precedence over photographic representation. If you receive a product that materially differs from its written specifications, please contact us within 48 hours of delivery.
All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST (CGST/SGST/IGST). Prices are subject to change without prior notice. You will be charged the price as displayed at the time of placing your order.
PAN Card Requirements
In compliance with the Income Tax Act, 1961:
- PAN Card must be provided for all purchases exceeding Rs. 2,00,000.
- The name on the PAN Card must match the billing name on the order.
- International customers may submit Form 60 in lieu of a PAN Card.
- Failure to provide valid PAN details will result in automatic order cancellation and refund.
Payment
We accept the following payment methods for domestic (India) orders:
- UPI (Google Pay, PhonePe, Paytm, BHIM UPI).
- Credit/Debit Cards (Visa, Mastercard, RuPay, Amex).
- Net Banking.
- EMI (available through select banks and NBFCs).
- Buy Now Pay Later (BNPL) via select platforms.
- Cash on Delivery (COD) available for select PIN codes for orders up to INR 49,999 only, for India market.
- All online transactions are secured by SSL encryption and processed through our payment gateway partner. Limira does not store your card details.
- For international orders, payments are accepted via international credit/debit cards or PayPal in USD. Bank cards issued in India are not accepted for international transactions.
- prior to deactivating a dormant account. Any accumulated loyalty points or store credit
- In the event of a payment failure or transaction reversal after an order has been placed,Limira reserves the right to cancel the order automatically. We will notify you within 24 hours of the cancellation. Any amount debited from your account in a failed transaction will be refunded to the original source within 5 to 7 business days, subject to the payment gateway's processing timelines.
Order Placement and Acceptance
When you place an order on limira.com (limira.com is operated by Greenwave Diamond Pvt. Ltd., registered in India), you are making an offer to buy. We will send you an acknowledgement email once your order is received, this is not yet an acceptance. Your order becomes a confirmed purchase only when we dispatch the product and send you a shipping confirmation.
We reserve the right to cancel any order before dispatch. This may happen if the product is out of stock, the price was listed in error, payment cannot be verified, delivery to your address is not possible, or if we suspect fraud. If we cancel your order, we will notify you promptly and refund any payment within 7–8 business days.
Cancellation By Customer
You may cancel your order before it has been shipped by contacting us via:
- Email: [email protected].
- Phone: +91-90990 09687 (Mon to Sat, 9 AM to 6 PM IST).
- WhatsApp: +91-90990 09687
Once an order has been dispatched, it cannot be cancelled. You must not accept the order, that way it will be return to us.
If you receive it, then initiate a return as per our Return Policy. Refunds for cancelled orders (prepaid) will be processed within 8 to 10 business days via the original payment method.
Intellectual Property
All content on the Limira website, including text, images, product photographs, logos, designs, icons, and software, is the exclusive intellectual property of Greenwave Diamond Pvt. Ltd. and is protected under Indian and international copyright laws.
You may not reproduce, distribute, modify, publish, transmit, or exploit any content from this website for commercial purposes without prior written consent from Limira.
User Obligations
By using the Limira website, you agree not to:
- Use the website for any unlawful or fraudulent purpose.
- Attempt to gain unauthorised access to any part of the website or its systems.
- Post or transmit any harmful, offensive, defamatory, or false content.
- Use automated tools (bots, scrapers, spiders) to access or index the website.
- Interfere with or disrupt the security or functionality of the website.
Disclaimer of Warranties
The Limira website and its contents are provided on an 'as is' and 'as available' basis. To the fullest extent permitted by law, Limira disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limira does not warrant that the website will be uninterrupted, error-free, or free of viruses. We are not responsible for any damage to your device resulting from downloading any content from the website.
Notwithstanding the general disclaimer above, Limira acknowledges that certain statutory rights and warranties exist under the Consumer Protection Act, 2019 and the Sale of Goods
Act, 1930, and these Terms do not limit, exclude, or supersede any such mandatory statutory rights. All products sold by Limira are covered by the product specific warranty described in the Warranty and Repair Policy (Section 5)
Limitation of Liability
To the maximum extent permitted by applicable law, Limira's total liability for any claim arising from your use of the website or purchase of products shall not exceed the amount paid by you for the specific product giving rise to the claim.
Notwithstanding anything in this clause, Limira's liability shall not be limited in respect of:
- death or personal injury caused by Limira's negligence;
- fraud or fraudulent misrepresentation;
- any liability that cannot be limited or excluded by applicable Indian law;
- consumer rights that are guaranteed under the Consumer Protection Act, 2019. Subject to the above exceptions,
Limira's total aggregate liability to you shall not exceed the amount paid by you for the specific product giving rise to the claim.
Limira shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profit, data, or goodwill.
Governing Law and Jurisdiction
Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, that cannot be resolved amicably within 30 days of written notice, shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator mutually appointed by both parties, or in the absence of agreement, appointed by the Surat District Court. The seat of arbitration shall be Surat, Gujarat, and the language shall be English. This arbitration clause shall not prevent either party from seeking urgent injunctive relief from a court of competent jurisdiction.
Grievance Officer
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are:
Name: Mr. Rajesh Senjaliya
Designation: Grievance Officer, Greenwave Diamond Pvt. Ltd.
Email: [email protected]
Phone: +91-9099009687
Address: Greenwave Diamond Private Limited, R 23 and 24, GHB Gems and Jewellery Park,Ichchhapore, Surat - 394510, Gujarat, India.
Availability: Monday to Saturday, 10:00 AM to 6:00 PM IST.
The Grievance Officer will acknowledge your complaint within 48 hours and resolve it within 30 days.
Return And Refund Policy
Our Commitment
At Limira, we want you to love every piece you receive. Each jewellery item is crafted with care using lab-grown diamonds and hallmarked gold. If, for any reason you are not satisfied with your purchase, we offer a straightforward return and refund process as described below.
Return Window
We offer a 15 days return window for domestic (India) orders, counted from the date of delivery. To be eligible for a return, the following conditions must be met:
- The product must be unused, unworn, and in its original condition.
- All original packaging, including the Limira jewellery box, pouch, and dust bag, must be intact.
- The original invoice/tax receipt must be included.
- The Certificate of Authenticity (COA) and any diamond grading certificate must be included.
- Product tags and seals must be unremoved and undamaged.
- The 15-days return window is calculated from the date of confirmed delivery as recorded by our logistics partner's tracking system or the date of the recipient signature (whichever is earlier). If delivery confirmation is unavailable due to a logistics partner's system failure, Limira will calculate the return window from the estimated delivery date provided at the time of dispatch
Note: Returns will not be accepted for products that show signs of wear, damage, alteration, resizing, or tampering.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Custom made, engraved, or personalised jewellery.
- Products that have been resized or modified after delivery.
- Earrings and nose pins for hygiene reasons, unless defective.
- Products purchased during final sale or clearance events.
- Gift cards.
- International orders (unless the product received is defective; Refer Section 3.7).
- Earrings and nose pins are excluded from returns solely on hygiene grounds, and only where the product has been opened from its original factory sealed packaging. However, notwithstanding this exclusion, earrings and nose pins that are defective, damaged, or materially different from their product description remain fully eligible for return,replacement, or refund under Section 3.5 (Defective or Incorrect Products) of this Policy.
How to Initiate a Return
The following items are not eligible for return or exchange:
- Contact Limira Customer Care within 15 days of delivery via: Email: [email protected], Phone: +91-9099009687 (Mon to Sat, 9 AM to 6 PM IST), or WhatsApp: +91-9099009687.
- Our team will review your request and, if approved, send a Return Authorisation (RA) Number and a shipping label within 2 business days.
- Securely pack the product in its original packaging with all accessories, certificates, and the invoice.
- Affix the shipping label and hand over the package to our logistics partner at the scheduled pickup.
- Do not return products without receiving a confirmed RA Number. Returns without authorisation will not be accepted.
Return Shipping
Limira will arrange a free reverse pickup for eligible domestic returns through our logistics partner. You will not be charged for return shipping for products that are defective or incorrect, or for returns approved by Limira.
If you choose to ship the product independently, the cost will be borne by you, and Limira will not be responsible for any loss or damage in transit.
Defective or Incorrect Products
In the rare event that you receive a defective, damaged, or incorrect product, please:
- Report the issue within 48 hours of delivery with photograph/video evidence.
- Email us at [email protected] with your order number, description, and photos.
We will arrange an immediate reverse pickup at no cost and offer you the choice of:
- A replacement of the same product (subject to availability).
- Store credit valid for 12 months.
- A full refund to the original payment method.
International Orders
Currently, Limira does not accept returns or exchanges for international orders.
Refund Process
Once we receive and inspect your returned product, we will process your refund within:
- 5 to 7 business days for digital/online payment methods (UPI, net banking, cards).
- 10 to 15 business days for international transactions.
Refunds will be credited to the original payment method. Cash on Delivery (COD) orders will receive a bank transfer or UPI credit to your registered account.
If the original payment mode is unavailable, we will issue a refund by NEFT to your verified bank account.
Note: Limira is not responsible for refund delays caused by your bank or payment gateway. Please contact your bank if the refund is not received within the stated timeline.
Shipping and Delivery Policy
Overview
Limira is committed to delivering your jewellery safely, securely, and in a timely manner. Every order is carefully packaged in our signature Limira gift box and dispatched with insured shipping to ensure it arrives in perfect condition.
Domestic Shipping (India)
Shipping Charges
Free shipping on all domestic orders, regardless of order value or destination
Delivery Timelines
| Delivery Type | Location | Estimated Timeline |
|---|---|---|
|
Express Delivery (For in stock items) |
Metro Cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata) |
1 to 2 Business Days (for orders placed before 2 PM) |
| Standard Delivery | Tier 2 and Tier 3 Cities | 5 to 7 Business Days |
| Remote Areas | All Other Serviceable PIN Codes | 7 to 10 Business Days |
For this Policy, 'Business Days' means Monday to Saturday, excluding national and public holidays as gazetted by the Government of India and state holidays applicable to Gujarat. Deliveries will not be scheduled on Sundays or gazetted public holidays. If an estimated delivery date falls on a non-business day, delivery will be attempted on the next business day.
Logistics Partners
Domestic orders are shipped via BlueDart, Delhivery, or Sequel Logistics, based on your PIN code and the chosen delivery mode.
Order Tracking
A tracking number and shipping link will be shared via SMS and email once your order is dispatched. You can also track your order on our website under 'My Orders'
Delivery Requirements
For security purposes, the recipient will be required to present one of the following government-issued photo identity proofs at the time of delivery:
- PAN Card.
- Aadhaar Card.
- Driving Licence.
- Passport.
- Voter Identity Card.
If the recipient is unavailable at the time of delivery, the courier will make 2 additional attempts. After 3 failed attempts, the package will be returned to Limira and a re-delivery charge may apply.
International Shipping
Serviceable Countries
International shipping is currently unavailable at LIMIRA.
Packaging
Each Limira order is shipped in our signature gift packaging, including:
- Premium Limira jewellery box.
- Limira branded dust bag.
- Certificate of Authenticity (COA).
- Lab-grown diamond grading report (where applicable).
- Care and maintenance guide.
The outer packaging is designed to be tamper-evident and secure. If you receive a package that appears tampered with, please document it and report it to us before opening.
Return Shipping
Limira will arrange a free reverse pickup for eligible domestic returns through our logistics partner. You will not be charged for return shipping for products that are defective or incorrect, or for returns approved by Limira.
If you choose to ship the product independently, the cost will be borne by you, and Limira will not be responsible for any loss or damage in transit.
Force Majeure
Limira shall not be liable for any delay or failure in delivery arising from causes beyond our reasonable control, including but not limited to natural disasters, acts of God, government actions, strikes, lockouts, pandemics, customs delays, or transport disruptions. In such cases, we will communicate updated delivery timelines as soon as possible.
Multiple Destinations
At present, a single order cannot be shipped to multiple delivery addresses. For delivery to multiple destinations, separate orders must be placed.
Contact
Email: [email protected]
Phone: +91-9099009687
WhatsApp: +91-90990 09687
Support Hours: Monday to Saturday, 9:00 AM to 6:00 PM IST.
Repair Policy
Available Repairs
Limira offers the following paid repair services for all Limira jewellery, regardless of warranty status:
| Repair Type | Estimated Turnaround | Chargeable? |
|---|---|---|
| Stone resetting (fallen diamond) | 7 to 14 business days | Yes (based on stone size and metal). |
| Chain repair / link replacement | 3 to 5 business days | Yes (based on length and metal type). |
| Clasp replacement | 3 to 5 business days | Yes (flat charge). |
| Ring resizing (up to 2 sizes) | 5 to 7 business days | Yes (based on metal weight adjustment). |
| Rhodium re-plating (white gold) | 5 to 7 business days | Yes (based on piece complexity). |
| Cleaning | 1 to 2 business days | No charge (once per year per piece). |
| Engraving (new or refresh) | 3 to 5 business days | No charge up to 12 character |
Note: Repair charges will be quoted to the customer before work begins. Limira will not proceed with any paid repair without explicit written approval from the customer. Estimated turnaround time starts upon received the product.
How to Initiate a Repair
- Contact Limira Customer Care at [email protected] or +91-90990 09687.
- Describe the issue and attach clear photos of the damage.
- Our team will assess and provide a quote within 2 business days.
- If approved, securely pack and ship the piece to our service centre (address provided upon approval).
- We will confirm receipt and provide a repair reference number.
- On completion, the piece is inspected and will ship with an insured shipping service provider
Note: Limira is not responsible for any damage or loss during transit to the service centre. We recommend using an insured courier to send items to us.
Exchange Policy
Purpose
Limira's Exchange Policy allows customers to exchange eligible jewellery for a different size, style, or design within a defined period. This policy is separate from our Return and Refund Policy and the Gold Exchange Programme.
Product Exchange Window
Eligible domestic (India) customers may request an exchange within 15 days of delivery, provided the following conditions are met:
- The product is unused, unworn, and in its original condition.
- All original packaging (Jewelry box, pouch, dust bag), tags, and seals are intact.
- The original invoice and Certificate of Authenticity are included.
- The product has not been resized, altered, or customised.
Eligible Exchange Types
Size Exchange (Rings and Bangles)
Customers may exchange a ring or bangle for a different size (within plus or minus 1 sizes) within 15 days of delivery. The exchange is subject to:
- Availability of the desired size in the same design and metal.
- The piece is in original, unworn condition.
- A nominal resizing charge if the size difference involves significant metal adjustment.
Note: Size exchanges beyond plus or minus 2 sizes are treated as standard exchanges and may be subject to pricing differences.
Style / Design Exchange
Size Exchange (Rings and Bangles)
Customers may exchange a product for a different design of equal or higher value within 15 days of delivery. For exchanges of higher value, the customer pays the difference in product price (excluding any promotions or discounts applied to the original order).
For exchanges of lower value, Limira will issue store credit for the difference, valid for 12 months from the date of exchange. Cash/bank refunds for downgraded exchanges are not available; only credit will be issued.
Gift Exchanges
Jewellery received as a gift can be exchanged within 15 days of the delivery date. The exchange must be initiated by the original purchaser or with a valid gift receipt. Credit will be issued in the recipient's name.
Non-Exchangeable Items
- Custom-made, engraved, or personalised jewellery.
- Earrings and nose pins (for hygiene reasons), unless defective.
- Products purchased during sale, clearance, or special promotional events.
- Gift cards and digital vouchers.
- International orders.
Lab-Grown Diamond Exchange
Lab-grown diamonds as standalone stones are not eligible for buyback, exchange, or tradein at Limira.
Gold Exchange Programme
Limira offers a Gold Exchange Programme for the gold component of Limira jewellery purchased from authorised Limira channels. Key terms:
- Gold is exchanged at the prevailing 14KT or 18KT gold rate on the day of exchange (based on BIS hallmarked purity).
- A making charge deduction of up to 10% may apply.
- Exchange is available at authorised Limira stores only; not available online.
- Valid government-issued photo ID and original purchase invoice are required for gold exchange.
- The Gold Exchange Programme is subject to change or withdrawal at Limira's discretion without notice.
- For gold exchange transactions where the value of gold exchanged exceeds Rs. 50,000, the customer must provide a valid PAN card as per Income Tax regulations. For gold exchanges above Rs. 2,00,000, PAN card submission is mandatory and the transaction will be reported as required under the Prevention of Money Laundering Act, 2002. The Gold Exchange Programme is available only at authorised Limira physical stores and is not available through online channels.
How to Initiate an Exchange
- Contact us at [email protected] or +91-9099009687 within the exchange window.
- Provide your order number, the product you wish to exchange, and the desired product/size.
- Our team will confirm availability and any price difference within 2 business days.
- Securely pack and ship the product back to us (or bring to a Limira store).
- Once received and inspected, the new product will be dispatched or the exchange completed in-store.
Shipping for Exchanges
For online exchanges, the customer is responsible for shipping the original item back to Limira. Limira will cover the shipping cost for the replacement item sent to the customer. If the item is exchanged in-store, no shipping charges apply.
Cancellation Policy
Overview
This Cancellation Policy governs the conditions under which orders placed on www.limira.com may be cancelled by either the customer or by Limira. Please read this policy carefully before placing an order.
Cancellation by Customer
Before Dispatch (Pre-Shipment Cancellation)
Customers may cancel an order at any time before it has been dispatched by Limira except make to order products. To cancel:
- Log in to your account on limira.com and navigate to 'My Orders'.
- Select the order and click 'Cancel Order' if dispatch has not begun.
- Alternatively, contact us at [email protected] or call +91-90990 09687 (Mon to Sat, 9 AM to 6 PM IST).
- The product has not been resized, altered, or customised.
Once cancellation is confirmed, a full refund will be processed within 8 to 10 business days via the original payment method.
Eligible Exchange Types
Size Exchange (Rings and Bangles)
Customers may exchange a ring or bangle for a different size (within plus or minus 1 sizes) within 15 days of delivery. The exchange is subject to:
- Availability of the desired size in the same design and metal.
- The piece is in original, unworn condition.
- A nominal resizing charge if the size difference involves significant metal adjustment.
Note: Size exchanges beyond plus or minus 2 sizes are treated as standard exchanges and may be subject to pricing differences.
After Dispatch (Post-Shipment Cancellation)
Once an order has been dispatched, cancellation is not possible through the website or customer service. In this case:
- Do not accept the delivery. The courier will return the package to Limira.
- Alternatively, accept the delivery and initiate a return as per the Return and Refund Policy
- Products purchased during sale, clearance, or special promotional events.
- Refund for returned dispatched orders will be processed within 7 to 10 business days of Limira receiving the returned product.
Note: For COD orders refused at delivery, Limira reserves the right to restrict future COD orders for customers with repeated refusals.
Cancellation of Custom / Personalised Orders
Orders for engraved, custom-made, or personalised jewellery cannot be cancelled once the personalisation process has commenced. Cancellation requests must be raised within 2 hours of placing the order; after this window, such orders are non-cancellable and non-refundable.
Cancellation by Limira
Limira reserves the right to cancel or refuse any order at its sole discretion. Circumstances that may result in order cancellation by Limira include:
- The product is out of stock or discontinued after order placement.
- Error in pricing or product description on the website.
- Inability to verify payment, identity, or PAN details.
- Address is unserviceable by our logistics partners.
- Suspected fraudulent transaction or policy abuse.
- Failure to provide required documentation (e.g. PAN Card for orders above Rs.2,00,000).
- Non-compliance with state-specific regulations applicable to the delivery address. In all such cases, Limira will notify the customer via email or phone within 24 hours of cancellation and process a full refund within 8 to 10 business days via the original payment method.
Refund on Cancellation
| Order status at cancellation | Refund method | Timeline |
|---|---|---|
| Before dispatch (online payment) | Original payment method. | 8 to 10 business days. |
| Before dispatch | Not applicable (payment not made). | N/A. |
| After dispatch (refused at delivery) | Bank transfer or original method. | 7 to 8 business days after return received. |
| After dispatch (returned via Return Policy) | Original payment method or store credit. | 8 to 10 business days after return received. |
| Custom/personalised order (within 2 hrs) | Full refund to original method. | 8 to 10 business days. |
| Custom/personalised order (after 2 hrs) | Non-refundable. | N/A. |
Grievance Redressal Policy
Purpose and Legal Basis
This Grievance Redressal Policy is established in compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000. It outlines the mechanism through which customers can raise complaints and Referk resolution from Greenwave Diamond Pvt. Ltd.
Limira is committed to handling all customer complaints with transparency, fairness, and urgency. Every complaint is treated as an opportunity to improve our products and services.
Scope
This policy applies to complaints relating to:
- Orders: non-delivery, delayed delivery, wrong product received.
- Product quality: defects, damage, and mismatch from the website description.
- Returns and Refunds: delays in processing, incorrect refund amounts.
- Customer service: unprofessional conduct, unresolved queries.
- Privacy and data: concerns about misuse of personal information.
- Billing and payments: incorrect charges, failed transaction issues.
- Website issues: accessibility, incorrect information displayed.
- Any other service-related concern.
Grievance Redressal Stages
Stage 1: Customer Support (First Point of Contact)
All complaints should first be raised with our Customer Support team. Most issues are resolved at this stage within 48 to 72 hours.
Email: [email protected].
Phone: +91-9099009687 (Mon to Sat, 9 AM to 6 PM IST)
WhatsApp: +91-9099009687
Live Chat: Available on www.limira.com during business hours.
Response SLA: Acknowledgement within 24 hours; resolution within 3 to 5 business days.
Stage 2: Grievance Officer (Escalation)
If your complaint is not resolved at Stage 1 within 5 business days, or if you are dissatisfied with the resolution provided, you may escalate to the Grievance Officer.
Name: Mr. Rajesh Senjaliya
Designation: Grievance Officer, Greenwave Diamond Pvt. Ltd.
Email: [email protected].
Address: Greenwave Diamond Private Limited, R 23 and 24, GHB Gems and Jewellery Park, Ichchhapore, Surat - 394510, Gujarat, India.
Response SLA: Acknowledgement within 48 hours; resolution within 15 business days.
Note: In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer will acknowledge your complaint within 48 hours and resolve it within 30 days.
Stage 3: Senior Management Review
If the grievance is not resolved at Stage 2 to your satisfaction, you may request a Senior Management Review by writing to [email protected] with the subject line: Senior Review Request (Your Complaint Reference Number).
Response SLA: Acknowledgement within 48 hours; response within 15 business days.
Complaint Submission Requirements
To ensure efficient processing, please provide the following when submitting a complaint:
- Full name and registered email/phone number on your Limira account.
- Order number (if complaint is order-related).
- Clear description of the issue with relevant dates.
- Photographs or videos (if applicable, for product defect or damage complaints).
- The resolution you are referring to.
Complaint Tracking
Every complaint raised will be assigned a unique Complaint Reference Number (CRN). You can use this CRN to:
- Track the status of your complaint by emailing [email protected].
- Reference your complaint in all further communications with Limira.
- Escalate to the next stage if the resolution SLA has passed.
Resolution Outcomes
Depending on the nature of the complaint, resolution may include:
- Replacement of the defective or incorrect product.
- Full or partial refund to the original payment method.
- Store credit or an additional discount on a future order.
- Process improvement acknowledgement (for systemic issues).
External Escalation
If you are not satisfied with Limira's resolution after completing all internal stages, you may approach the following external authorities:
- National Consumer Helpline: 1800-11-4000 or 14404 (toll-free).
- Consumer Disputes Redressal Commission (CDRC) at the district, state, or national level.
- Online portal: consumerhelpline.gov.in.
- For data-related grievances: the Data Protection Board of India
Non-Retaliation Commitment
Limira strictly prohibits any form of retaliation against customers who raise genuine complaints in good faith. Any internal staff member found to have retaliated against a customer grievance will be subject to disciplinary action.
Environmental and Sustainability Policy
Our Commitment
At Limira, sustainability is not an afterthought; it is central to why we exist. Lab-grown diamonds are created in controlled environments using advanced technology, eliminating the environmental destruction, human rights concerns, and ecological disruption associated with mined diamonds. This policy outlines how Limira commits to responsible business practices across our supply chain, operations, and customer experience.
Lab-Grown Diamonds: The Ethical Alternative
Environmental Advantages
Lab-grown diamonds have a significantly smaller environmental footprint compared to mined diamonds:
| Metric | Mined Diamonds (estimated) | Lab-Grown Diamonds (Limira) |
|---|---|---|
| Land disturbance per carat | Approx. 100 sq ft. | Negligible. |
| Water usage per carat | Approx. 126 gallons. | Approx. 18 gallons. |
| Carbon emissions per carat | Approx. 160 kg CO2e. | Approx. 15 to 50 kg CO2e (varies by energy source). |
| Mineral waste per carat | Approx. 5,798 lbs. | Approx. 1 lb. |
Note: Data is indicative and based on industry studies. Limira continuously reviews and updates its environmental metrics.
Ethical Sourcing
All lab-grown diamonds used in Limira jewellery are:
- 100% conflict-free by nature; no mining means no risk of funding armed conflict.
- Certified by recognised gemological laboratories (IGI or equivalent) for quality and authenticity
- Free from any association with child labour or exploitative labour practices.
Gold and Metal Sourcing
Limira is committed to responsible gold sourcing:
- All gold used in Limira jewellery carries BIS Hallmark certification, guaranteeing purity as declared.
- We actively refer to procure gold from refiners who follow responsible sourcing guidelines aligned with the OECD Due Diligence Guidance.
- Limira encourages customers to exchange old gold at our Gold Exchange Programme, facilitating gold recycling and reducing demand for freshly mined gold.
- We are working towards increasing the percentage of recycled gold in our jewellery over the next 3 years.
Packaging
Limira's packaging is designed to minimise environmental impact:
- Our jewelry boxes are made from FSC-certified sustainable cardboard.
- Inner cushioning is made from recycled or biodegradable materials.
- Plastic is eliminated from our primary packaging; dust bags are made from recyclable material.
- Shipping boxes use recycled corrugated cardboard.
- We are working towards achieving 100% plastic-free packaging across all SKUs.
Operations and Carbon Footprint
Limira's packaging is designed to minimise environmental impact:
- Our offices are committed to 100% renewable energy usage by 2030.
- We consolidate shipments to reduce per-unit carbon emissions from logistics.
Product Longevity
We design jewelry to last. Limira actively discourages disposable consumption through:
- Offering lifetime prong check and annual cleaning services to extend jewelry life (Refer to Warranty and Repair Policy, Section 5).
- Using high-quality metal alloys and premium settings that resist wear.
- Providing detailed care instructions with every product to help customers maintain their jewelry.
Community and Social Responsibility
- Limira does not use any form of child labour or forced labour in its operations or supply chain.
- We are committed to fair wages and safe working conditions for all artisans and craftspeople involved in our manufacturing.
- A portion of our annual profits is directed towards education and skilling of artisans in the jewellery craft sector.
Reporting and Accountability
Limira publishes an annual Sustainability Report on www.limira.com/sustainability. This report includes progress on our environmental targets, sourcing disclosures, and community initiatives. We welcome feedback from customers and stakeholders on our sustainability performance. For sustainability-related queries, please write to us at [email protected].
Gift and Loyalty Policy
Gift Cards
Issuance and Purchase
Limira Gift Cards are available for purchase on www.limira.com in the following denominations: Rs. 1,000 / Rs. 2,500 / Rs. 5,000 / Rs. 10,000 / Rs. 25,000 / Custom amount (minimum Rs. 500, maximum Rs. 1,00,000).
Gift Cards are delivered digitally via email within 24 hours of purchase. Physical Gift Cards are not currently available. In compliance with RBI's Master Directions on Prepaid Payment Instruments, Gift Cards with a value above Rs. 10,000 may require basic KYC verification of the purchaser. Limira reserves the right to implement KYC requirements as mandated by the RBI from time to time
Redemption
- Gift Cards can be redeemed on www.limira.com at checkout by entering the Gift Card code.
- Multiple Gift Cards may be applied to a single order.
- Gift Cards can be combined with discount codes and promotional offers, unless explicitly stated otherwise.
- If the order value exceeds the Gift Card balance, the remaining amount must be paid via another payment method.
- If the order value is less than the Gift Card balance, the unused balance remains on the card for future use.
Validity and Restrictions
- Limira Gift Cards are valid for 12 months from the date of purchase.
- Gift Cards are non-refundable and cannot be exchanged for cash.
- Limira is not liable for lost, stolen, or misused Gift Card codes. Please treat them like cash.
- Gift Cards may not be used to purchase other Gift Cards.
- Gift Cards are non-transferable to a third party for commercial resale.
Promotional Vouchers and Discount Codes
Usage Rules
- Promotional vouchers and discount codes are single-use unless stated otherwise.
- Codes are valid only for the period specified at the time of issuance.
- Only one promotional code may be applied per order, unless Limira explicitly permits stacking.
- Discounts apply to the product price only and do not reduce shipping charges (if applicable).
- Limira reserves the right to cancel or modify promotional offers at any time without prior notice.
- Fraudulent or bulk creation of coupon codes is a breach of our Terms and Conditions and may result in account suspension.
Limira Rewards Programme (Loyalty Points)
Earning Points
All registered customers automatically participate in the Limira Rewards Programme. Points are earned as follows:
| Activity | Point Awarded |
|---|---|
| Every Rs. 100 spent on limira.com. | 1 Limira Point. |
| Account registration (one-time). | 100 points. |
| Birthday purchase (order placed within 7 days of birthday). | 2x points on that order. |
| Verified product review (with photo/video). | 50 points per review. |
| Referral: friend places first order. | 200 points (credited after friend's delivery). |
| Sharing a product on social media (verified). | 25 points per share, max 100 per month. |
Redeeming Points
- Points can be redeemed at checkout on www.limira.com.
- Minimum redemption threshold: 1,000 points (= Rs. 100 discount).
- Redemption rate: 10 Limira Points = Rs. 1 discount.
- Maximum points redeemable per order: points worth up to 20% of the order value.
- Points cannot be redeemed for Gift Cards or against shipping charges.
Expiry and Account
- Limira Points expire if the account has no purchase activity for 12 consecutive months.
- Points are non-transferable and have no cash value.
- On account deletion, all accumulated points are forfeited without compensation.
- Points from a cancelled order will be reversed from the account.
- Limira reserves the right to modify, suspend, or discontinue the Rewards Programme with 30 days' notice.
Corporate and Bulk Gift Programme
Businesses or individuals wishing to purchase Limira jewellery as corporate gifts or in bulk (orders of 5 or more pieces) can contact our Corporate Sales team:
Email: [email protected]
Phone: +91 9099009687
Corporate orders may be eligible for customised packaging, engraving, and preferential pricing. Corporate Gift Card purchases above Rs. 5,00,000 require GST registration details and a formal purchase order.
Data Breach Notification Policy
Purpose
This Data Breach Notification Policy establishes Limira's obligations, processes, and timelines in the event of a personal data breach. It is designed to comply with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000 and its associated rules, as well as the RBI's guidelines for payment data security.
Limira is committed to being transparent with our customers if their personal data is ever compromised, and to taking swift action to mitigate harm.
What Constitutes a Data Breach
A personal data breach is any event that leads to:
- Unauthorised access to personal data (e.g. a cyberattack, hacking, or phishing incident).
- Accidental or unlawful destruction, loss, or alteration of personal data.
- Unauthorised disclosure of personal data to a third party.
- Loss of availability of critical personal data (e.g. ransomware attack).
- This includes breaches of data held by Limira's third-party service providers or processors who handle data on our behalf.
- Greenwave Diamond Pvt. Ltd. has appointed a Data Protection Officer (DPO) responsible for overseeing data protection compliance, coordinating breach response, and acting as the primary point of contact for the Data Protection Board of India. DPO Contact: [email protected]. If Limira is designated as a Significant Data Fiduciary by the Central Government under Section 10 of the DPDP Act, 2023, the DPO appointment will comply with the enhanced requirements specified in the applicable rules.
Internal Response Procedure
Immediate Response (0 to 24 hours)
- Detection: The breach is identified and escalated to Limira's IT Security team and Data Protection Officer (DPO).
- Containment: Immediate steps are taken to stop the ongoing breach (e.g. disabling compromised access, isolating affected systems).
- Assessment: The scope and nature of the breach is assessed, including what data was involved, how many individuals are affected, and likely consequences.
- Documentation: A breach incident log is created and maintained throughout the response.
Short-Term Response (24 to 72 hours)
- Legal review: The DPO and legal counsel evaluate notification obligations under the DPDP Act, 2023 and RBI guidelines.
- Regulatory notification: If required, the Data Protection Board of India (or relevant authority) is notified within 72 hours of becoming aware of the breach.
- Forensic investigation: An independent forensic audit may be commissioned to determine root cause and full impact.
Customer Notification
When Will We Notify Customers
Limira will notify affected customers if the breach is likely to result in a high risk to their rights and freedoms. Specifically, we will notify customers if:
- Their payment information, personal identity data (name, address, PAN, Aadhaar), or account credentials may have been accessed.
- Their purchase or transaction history has been exposed.
- There is a material risk of identity theft, financial fraud, or targeted phishing.
How We Will Notify
- Primary notification via email to the registered email address on the Limira account.
- SMS notification to the registered mobile number.
- A notice posted on www.limira.com for all users (if the breach is widespread).
- In severe cases, phone calls from our customer support team to high-risk affected customers.
What the Notification Will Include
- A clear description of the nature of the breach.
- The categories and approximate number of individuals/records affected.
- The likely consequences of the breach.
- The measures Limira has taken or is taking to address the breach.
- Recommended steps for customers to protect themselves (e.g. change password,monitor bank statements).
- Contact details for customers to ask questions or raise concerns.
Timeline
Limira will notify the Data Protection Board of India of any personal data breach as soon as reasonably possible and in the manner prescribed under the DPDP Act, 2023 and associated rules. As a target benchmark, Limira aims to file regulatory notification within 72 hours of becoming aware of a breach, consistent with international best practice. Limira will notify affected Data Principals without undue delay following regulatory notification, providing all information prescribed under Section 8(6) of the DPDP Act, 2023.
Remediation Measures
Following a breach, Limira will undertake the following remediation steps as appropriate:
- Forced password reset for all affected accounts.
- Invalidation of any active session tokens.
- Enhanced monitoring of affected systems for follow-on attacks.
- Review and strengthening of access controls and security policies.
- Independent third-party security audit within 30 days of the breach.
- Engagement with payment processors (Razorpay, PayU, etc.) to flag any suspicious payment activity.
Contact for Data Breach Concerns
Data Protection Officer (DPO): [email protected]
Phone: +91-90990 09687
If you suspect that your Limira account has been compromised, please change your password immediately and contact us at [email protected] without delay.
Greenwave Diamond Pvt. Ltd.
Crafted with care. Worn with conscience. Powered by science.
www.limira.com | [email protected] | +91-9099009687
R 23 and 24, GHB Gems and Jewellery Park, Ichchhapore, Surat - 394510, Gujarat, India.
